Shipping & Returns
Shipping:
Please allow 1-3 days to process your order. Once your order has been dispatched you will receive an email allowing you to track its progress.
Within Australia
Items are shipped through Australia Post with tracking for flat rates of:
$9 - Standard
$12 - Express
FREE STANDARD SHIPPING for orders over $50 (Australia only)
Please note Australia Post is experiencing significant delays due to limited flights, social distancing and increased volumes of mail. You can track your delivery through https://auspost.com.au/mypost/track/
International (Please note: 3-6 weeks delivery)
Items are shipped through Australia Post with tracking for flat rates of:
New Zealand - $19
United States - $25
Rest of World - $30
- Please be aware that if you are purchasing online from outside of Australia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
- I am not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
- I am legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
- Shipping costs for customers that reject their packages upon arrival for failure to pay duty fees will not be refunded.
- For further information, we recommend contacting your local customs office.
Returns/Exchanges:
For hygiene reasons I cannot accept any returns or exchanges for change of minds on earrings. Please take note of dimensions and model photographs when choosing.
If however there are issues upon receipt of your items please contact me within 7 days at info@eleanorharris.com.au.